View Desktops - Black screen after logging on- PCOIP connection fail

This issue may occur when VMware Tools is installed or upgraded after installing VMware View Agent. The set of VGA drivers shipped with VMware Tools might sometimes be incompatible with VMware View and PCoIP, whereas the VMware View Agent software contains a supported VGA driver.

To resolve this issue, you must update the drivers to the version supplied with VMware View Agent.

To update the drivers:

1. Log in to the affected virtual machine. If your desktop pool exhibits this behavior, log into the parent virtual machine or the base image.
2. Click Start > Run.
3. Type devmgmt.msc, and click OK. The Device Manager window of the virtual desktop opens.
4. In the Display Adapters subsection, locate the entry for VMware SVGA.
5. Right-click the driver and click Update Driver.
6. Update the driver to the version supplied with VMware View Agent located at:
   
   C:\Program Files\Common Files\VMware\Drivers\video
   
   Note:
   
   • For View Agent 5.0.x – C:\Program Files\Common Files\VMware\Drivers\wddm_video
   • For View Agent 5.1.x – C:\Program Files\Common Files\VMware\Drivers\video_wddm
   • For Windows XP – C:\Program Files\Common Files\VMware\Drivers\video_xpdm

NOTE: If this does not resolve your issue, you may have to uninstall VMware Tools and VMware View agent and reinstall them in the correct order.

For more information, see Configuring PCoIP for use with View Manager (1018158).

 

Additional Information

This table lists video drivers supplied with different VMware View Agent versions and operating systems:

	Windows XP	Windows Vista	Windows 7	Windows 8
View 3.1.3 build 252693	VMware SVGA II Version: 11.6.0.35 Dated: 4/21/2010	VMware SVGA 3D Version: 17.14.1.42 Dated: 4/21/2010	Not Supported	Not Supported
View 4.0.2 build 294291	VMware SVGA II Version: 11.6.0.35 Dated: 4/21/2010		Not Supported	Not Supported
View 4.5.0 build 293049	VMware SVGA II Version: 11.6.0.37 Dated: 7/16/2010	VMware SVGA II Version: 11.6.0.37 Dated: 7/16/2010	VMware SVGA 3D Version: 7.14.1.49 Dated: 7/16/2010	Not Supported
View 4.6.0 build 366101	VMware SVGA II Version: 11.6.0.37 Dated: 7/16/2010	VMware SVGA II Version: 11.6.0.37 Dated: 7/16/2010	VMware SVGA 3D Version: 7.14.1.49 Dated: 7/16/2010	Not Supported
View 4.6.3 build 1032953	VMware SVGA II Version: 11.6.0.39 Dated: 11/16/2011		VMware SVGA 3D Version: 7.14.1.1052 Dated: 11/16/2011	Not Supported
View 5.0 build 481677	VMware SVGA II Version: 11.7.5.0 Dated: 7/12/2011	VMware SVGA II Version: 11.7.5.0 Dated: 7/12/2011	VMware SVGA 3D Version: 7.14.1.1061 Dated: 7/29/2011	Not Supported
View 5.0.1 build 640055	VMware SVGA II Version: 11.7.5.0 Dated: 7/12/2011	VMware SVGA II Version: 11.7.5.0 Dated: 7/12/2011	VMware SVGA 3D Version: 7.14.1.1063	Not Supported
View 5.1.0 build 704644	VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012		VMware SVGA 3D Version: 7.14.1.1080 Dated: 4/17/2012	Not Supported
View 5.1.1 build 799444	VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012		VMware SVGA 3D Version: 7.14.1.1080 Dated: 4/17/2012	Not Supported
View 5.1.2 build 928164	VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012		VMware SVGA 3D Version: 7.14.1.1208 Dated: 11/07/2012	Not Supported
View 5.1.3 build 1007228	VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012		VMware SVGA 3D Version: 7.14.1.1208 Dated: 11/07/2012	Not Supported
View 5.2.0 build 987719	VMware SVGA II Version: 11.9.1.0 Dated: 2/17/2012		VMware SVGA 3D Version: 7.14.1.1235 Dated: 1/10/2013	VMware SVGA 3D Version: 7.14.1.1235 Dated: 1/10/2013